}
2. Types of personal data we collect directly
-
When you use our website, our services or buy from us, for example, when
you create an account on our website, we ask you to provide personal data.
This can be categorised into the following groups:
* personal identifiers, such as your first and last names, your title and
your date of birth
* contact information, such as your email address, your telephone
number and your postal addresses for billing, delivery and
communication
* account information, including your username and password
* records of communication between us including messages sent
through our website, email messages and telephone conversations
* marketing preferences that tell us what types of marketing you would
like to receive
3. Types of personal data we collect from third parties
-
We confirm some of the information you provide to us directly using data from
other sources. We also add to the information we hold about you, sometimes
to remove the need for you to provide it to us and sometimes in order to be
able to assess the quality of the services you offer.
The additional information we collect can be categorised as follows:
* information that confirms your identity
* business information, including your business trading name and
address, your company number (if incorporated), and your VAT
number (if registered)
* information that confirms your contact information
* unsolicited complaints by other users
4. Types of personal data we collect from your use of
-
our services
By using our website and our services, we process:
* your username and password and other information used to access our
website and our services
* information you contribute to our community, including reviews
* technical information about the hardware and the software you use to
access our website and use our services, including your Internet
Protocol (IP) address, your browser type and version and your device’s
operating system
* usage information, including the frequency you use our services, the
pages of our website that you visit, whether you receive messages
from us and whether you reply to those messages
* transaction information that includes the details of the products
services you have bought from us and payments made to us for those
services
* your preferences to receive marketing from us; how you wish to
communicate with us; and responses and actions in relation to your
use of our services.
5. Our use of aggregated information
-
We may aggregate anonymous information such as statistical or demographic
data for any purpose. Anonymous information is that which does not identify
you as an individual. Aggregated information may be derived from your
personal data but is not considered as such in law because it does not reveal
your identity.
For example, we may aggregate usage information to assess whether a
feature of our website is useful.
However, if we combine or connect aggregated information with your personal
data so that it can identify you in any way, we treat the combined information
as personal data, and it will be used in accordance with this privacy notice.
6. Special personal data
-
Special personal data is data about your race or ethnicity, religious or
philosophical beliefs, sex life, sexual orientation, political opinions, trade union
membership, information about your health and genetic and biometric data.
We do not collect any special personal data about you.
7. If you do not provide personal data we need
-
Where we need to collect personal data by law, or under the terms of a
contract we have with you, and you fail to provide that data when requested,
we may not be able to perform that contract.
In that case, we may have to stop providing a service to you. If so, we will
notify you of this at the time.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process
different categories of your personal data, and to notify you of the basis for each
category.
If a basis on which we process your personal data is no longer relevant then we shall
immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of
any new basis under which we have determined that we can continue to process
your information.
8. Information we process because we have a
contractual obligation with you
-
When you create an account on our website, buy a product or service from
us, or otherwise agree to our terms and conditions, a contract is formed
between you and us.
In order to carry out our obligations under that contract we must process the
information you give us. Some of this information may be personal data.
We may use it in order to:
* verify your identity for security purposes when you use our services
* sell products to you
* provide you with our services
* provide you with suggestions and advice on products, services and
how to obtain the most from using our website
We process this information on the basis there is a contract between us, or
that you have requested we use the information before we enter into a legal
contract.
We shall continue to process this information until the contract between us
ends or is terminated by either party under the terms of the contract.
9. Information we process with your consent
-
Through certain actions when otherwise there is no contractual relationship
between us, such as when you browse our website or ask us to provide you
more information about our business, including our products and services,
you provide your consent to us to process information that may be personal
data.
Wherever possible, we aim to obtain your explicit consent to process this
information, for example, we ask you to agree to our use of non-essential
cookies when you access our website.
We continue to process your information on this basis until you withdraw your
consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us
privacy@paints4u.com. However, if you do so, you may not be able to use our
website or our services further.
We aim to obtain and keep your consent to process your information.
However, while we take your consent into account in decisions about whether
or not to process your personal data, the withdrawal of your consent does not
necessarily prevent us from continuing to process it. The law may allow us to
continue to process your personal data, provided that there is another basis
on which we may do so. For example, we may have a legal obligation to do
so.
10. Information we process for the purposes of legitimate
-
interests
We may process information on the basis there is a legitimate interest, either
to you or to us, of doing so.
Where we process your information on this basis, we do after having given
careful consideration to:
* whether the same objective could be achieved through other means
* whether processing (or not processing) might cause you harm
* whether you would expect us to process your data, and whether you
would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
* improving our services
* record-keeping for the proper and necessary administration of our
business
* responding to unsolicited communication from you to which we believe
you would expect a response
* preventing fraudulent use of our services
* exercising our legal rights, including to detect and prevent fraud and to
protect our intellectual property
* insuring against or obtaining professional advice that is required to
manage business risk
* protecting your interests where we believe we have a duty to do so
11. Information we process because we have a legal
obligation
-
Sometimes, we must process your information in order to comply with a
statutory obligation.
For example, we may be required to give information to legal authorities if
they so request or if they have the proper authorisation such as a search
warrant or court order.
This may include your personal data.
12. Information we process to protect vital interests
-
In situations where processing personal information is necessary to protect
someone’s life, where consent is unable to be given and where other lawful
bases are not appropriate, we may process personal information on the basis
of vital interests.
For example, we may inform relevant organisations if we have a safeguarding
concern about a vulnerable person.
How and when we process your personal data
13. Your personal data is not shared
-
We do not share or disclose to a third party, any information collected through
our website.
14. Information you provide
-
Our website allows you to post information with a view to that information
being read, copied, downloaded, or used by other people.
For example, when you leave a review or post a message on our website, we
reasonably assume that you consent for the message to be seen by others.
We may include your username with your message, and your message may
contain information that is personal data.
Other examples include:
* tagging an image
* clicking on an icon next to another visitor’s message to convey your
agreement, disagreement or thanks
In posting personal data, it is up to you to satisfy yourself about the privacy
level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or
shared.
We do store it, and we reserve a right to use it in the future in any way we
decide.
We provide you with a public profile page, the information on which may be
indexed by search engines or used by third parties. The information you
provide on that profile page may be made available to the public.
Once your information enters the public domain, we have no control over what
any individual third party may do with it. We accept no responsibility for their
actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain
it, then at our discretion we may agree to your request to delete personal data
that you have posted. You can make a request by contacting us at
privacy@paints4u.com.
15. Payment information
-
Payment information is never taken by us or transferred to us either through
our website or otherwise. Our employees and contractors never have access
to it.
At the point of payment, you are transferred to a secure page on the website
of Stripe or some other reputable payment service provider. That page may
be branded to look like a page on our website, but it is not controlled by us.
16. Direct Debit information
-
We do not accept payments using Direct Debit
17. Job application and employment
-
If you send us information in connection with a job application, we may keep it
for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to
time throughout the period of your employment. This information will be used
only for purposes directly relevant to your employment. After your
employment has ended, we will keep your file for 6 years before destroying or
deleting it.
.
18. Information obtained from third parties
-
Although we do not disclose your personal data to any third party (except as
set out in this notice), we sometimes receive data that is indirectly made up
from your personal data from third parties whose services we use.
No such information is personally identifiable to you.
19. Third party advertising on our website
-
Third parties may advertise on our website. In doing so, those parties, their
agents or other companies working for them may use technology that
automatically collects information about you when their advertisement is
displayed on our website.
They may also use other technology such as cookies or JavaScript to
personalise the content of, and to measure the performance of their adverts.
We do not have control over these technologies or the data that these parties
obtain. Accordingly, this privacy notice does not cover the information
practices of these third parties.
20. Credit reference
-
To assist in combating fraud, we may share information with credit reference
agencies, so far as it relates to clients or customers who instruct their credit
card issuer to cancel payment to us without having first provided an
acceptable reason to us and given us the opportunity to refund their money.
21. Disputes between users
-
In the event of a dispute between you and another user, provided that you
consent, we may share your basic personal data, business information and
contact information with the other user.
At our discretion, we may share other information to enable the dispute to be
resolved through litigation or alternative dispute resolution methods.
22. Service providers and business partners
-
We may share your personal data with businesses that provide services to us,
or with business partners.
As examples:
* we may pass your payment information to our payment service
provider to take payments from you
* we may use fraud prevention agencies and credit reference agencies
to verify your identity and we may pass your information to those
agencies if we strongly suspect fraud on our website
23. Referral partners
-
This is information given to us by you in your capacity as an affiliate of us or
as a referral partner.
It allows us to recognise visitors that you have referred to us, and to credit to
you commission due for such referrals. It also includes information that allows
us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the
terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems
24. Cookies
-
Cookies are small text files that are placed on your computer's hard drive by
your web browser when you visit a website that uses them. They allow
information gathered on one web page to be stored until it is needed for use
at a later date.
They are commonly used to provide you with a personalised experience while
you browse a website, for example, allowing your preferences to be
remembered.
They can also provide core functionality such as security, network
management, and accessibility; record how you interact with the website so
that the owner can understand how to improve the experience of other
visitors; and serve you advertisements that are relevant to your browsing
history.
Some cookies may last for a defined period of time, such as one visit (known
as a session), one day or until you close your browser. Others last indefinitely
until you delete them.
Your web browser should allow you to delete any cookie you choose. It
should also allow you to prevent or limit their use. Your web browser may
support a plug-in or add-on that helps you manage which cookies you wish to
allow to operate.
The law requires you to give explicit consent for use of any cookies that are
not strictly necessary for the operation of a website.
If you choose not to use cookies or you prevent their use through your
browser settings, you may not be able to use all the functionality of our
website.
We use cookies in the following ways:
* to keep you signed in to our website
25. Personal identifiers from your browsing activity
-
Requests by your web browser to our servers for web pages and other
content on our website are recorded.
We record information such as your geographical location, your Internet
service provider and your IP address. We also record information about the
software you are using to browse our website, such as the type of computer
or device and the screen resolution.
We use this information in aggregate to assess the popularity of the
webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits,
the data possibly could be used to identify you personally, even if you are not
signed in to our website.
26. Re-marketing
-
Re-marketing involves placing a ‘tracking technology’ such as a cookie, a
‘web beacon’ (also known as an ‘action tag’ or a ‘single-pixel GIF’) to track
which pages you visit and to serve you relevant adverts for our services when
you visit some other website.
The benefit of re-marketing technology is that we can provide you with more
useful and relevant adverts, and not show you ones repeatedly that you may
have already seen.
We may use a third-party advertising service to provide us with re-marketing
services from time to time. If you have consented to our use of such tracking
technologies, you may see advertisements for our products and services on
other websites.
We do not provide your personal data to advertisers or to third-party re-
marketing service providers. However, if you are already a member of a
website whose affiliated business provides such services, that affiliated
business may learn of your preferences in relation to your use of our website.
Other matters
27. Your rights
-
The law requires us to tell you about your rights and our obligations to you in
regard to the processing and control of your personal data.
We do this now, by requesting that you read the information provided at
https://www.knowyourprivacyrights.org
28. Use of our services by children
-
We do not sell products or provide services for purchase by children, nor do
we market to children.
All areas of our website are designed for use by adults over 18 years of age.
Children must not use or purchase items from us.
We collect data about all users of and visitors to these areas regardless of
age
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your
browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done
so using SSL by looking for a closed padlock symbol or other trust mark in
your browser’s URL bar or toolbar.
29. Delivery of services using third party communication software
-
Such methods of communication should secure your personal data using
encryption and other technologies. The providers of such software should
comply with all applicable privacy laws, rules, and regulations, including the
GDPR.
If you have any concerns about using a particular software for communication,
please tell us.
30. Data may be processed outside the UK
-
Our website is hosted in the United Kingdom.
We may also use outsourced services in countries outside the UK from time
to time in other aspects of our business.
Accordingly data obtained within the UK or any other country will not be
processed outside the UK.
Please be aware that we are not obliged by law to provide you with all
personal data we hold about you, and that if we do provide you with
information, the law allows us to charge for such provision if doing so incurs
costs for us. After receiving your request, we will tell you when we expect to
provide you with the information, and whether we require any fee for providing
it to you.
If you wish us to remove personally identifiable information from our website,
you should click here Personal Data
This may limit the service we can provide to you.
We remind you that we are not obliged by law to delete your personal data or
to stop processing it simply because you do not consent to us doing so. While
having your consent is an important consideration as to whether to process it,
if there is another legitimate basis on which we may process it, we may do so
on that basis.
31. Communicating with us
-
When you contact us, whether by telephone, through our website or by email,
we collect the data you have given to us in order to reply with the information
you need.
We record your request and our reply in order to increase the efficiency of our
business.
We may keep personally identifiable information associated with your
message, such as your name and email address so as to be able to track our
communications with you to provide a high quality service.
32. Complaining
-
If you are not happy with our privacy policy, or if you have any complaint, then
you should tell us.
When we receive a complaint, we record the information you have given to us
on the basis of consent. We use that information to resolve your complaint.
We aim to investigate all complaints relating to user generated content.
However, we may not be able to do so as soon as a complaint is made. If we
feel that it is justified or if we believe that the law requires us to do so, we shall
remove the content while do so.
Making a complaint may not result in the removal of the content. Ultimately,
we have to make a judgment as to whose right will be obstructed: yours, or
that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not
correspond with you about it.
If your complaint reasonably requires us to notify some other person, we may
decide to give to that other person some of the information contained in your
complaint. We do this as infrequently as possible, but it is a matter for our sole
discretion whether we do give information, and if we do, what that information
is.
We may also compile statistics showing information obtained from this source
to assess the level of service we provide, but not in a way that could identify
you or any other person.
If a dispute is not settled then we hope you will agree to attempt to resolve it
by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal data,
you have a right to lodge a complaint with the Information Commissioner's
Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We
would, however, appreciate the opportunity to talk to you about your concern
before you approach the ICO.
34. Compliance with the law
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Our privacy policy complies with the law in the United Kingdom, specifically
with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU
General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic
Communications Regulations (‘PECR’).
35. Review of this privacy policy
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We shall update this privacy notice from time to time as necessary.